Refund Policy

Last updated: 16 August 2026

1. Subscriptions

Dashtrack offers paid subscriptions billed monthly or annually. Plans renew automatically until cancelled. You can cancel at any time from the billing portal in your account settings — access continues until the end of the paid period.

2. Cooling-off period (14 days)

Under UK consumer law, if you purchase a subscription as a consumer, you have 14 days from the date of purchase to cancel and receive a full refund, provided you have not begun actively using the platform beyond account creation. To request a refund, contact [email protected] within the cooling-off period.

3. Annual plans after the cooling-off period

If you cancel an annual plan after the 14-day cooling-off period, we will not charge you again on renewal, and access continues to the end of the paid term. We do not provide partial refunds for unused portions of an annual term, except at our discretion where there has been a service issue.

4. Service failures

If Dashtrack experiences a sustained outage or material failure to provide the service, we will work with you to resolve the issue and may, at our discretion, provide a pro-rata credit or refund.

5. How refunds are paid

Approved refunds are returned to the original payment method within 10 working days. VAT is refunded in accordance with HMRC rules.

6. Contact

Refund requests: [email protected]. Dashtrack is operated by Victory Digital Ltd, United Kingdom.